Solar Sales Support Manager

Freedom Forever • Barceloneta, Puerto Rico, Puerto Rico • 1w ago

Description

Competitive Pay + Company Benefits

Bilingual English & Spanish (REQUIRED)

Freedom Forever is currently hiring Sales Support Manager for our Barceloneta, PR Office!

Do you have experience in residential solar and looking for a home where you can grow? If you have a passion for Solar, Renewable Energy, Natural Resources, Sustainability, come and apply with us!

Residential Solar

POSITION SUMMARY:

The Sales Support Manager has a leadership role focused on pre-sale action that affects post-sale processes and operations. This person oversees the Sales Support team whose main priority is front lining pre-sale inquiries as well as proposals. This is a fast-paced department and requires a high sense of urgency with the accuracy to match. This role provides, organizes and implements a process for a well-functioning team and strives for high performance. The process should create a steady flow of projects in the Operations pipeline and should avoid all possible support issues. The Sales Support Manager role will have a great understanding of finance, construction, system details and the solar industry.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

Be familiar and utilize knowledge of utility, AHJ and Freedom policies to implement structure, policies and procedures

Is up to date with industry and company changes that affect proposals and pricing

Has a deep understanding of the workflows between departmental technologies

Responsible for keeping tools and platforms up to date with changes regarding contracts, policies, utility rate and/or incentive changes, finance rate changes, dealer fee changes, etc

Understands and can perform the functions of all proposal builds

Understands finance in terms of loan products, dealer fees and how to price them in conjunction with net and gross price per watt

Work alongside our marketing and legal teams to ensure all proposal content fits state, design, formatting and brand requirements

Provide training and knowledge to the sales force (and at times the larger organization) of proposal updates, processes, and procedures.

Manages the real-time support and service for sales representatives in the home

Ensure all inquiries are answered effectively in a timely manner and that the team is performing to their best capabilities throughout the day

Knowledgeable in the operational and sales functions of Freedom Forever

Must stay up to date with company processes, software and policies

Manages working queues, including keeping detailed reporting of KPI’s, and advising management on trending situations where necessary

Analyzes audit results for process improvement with staff, technology and sales

Provides encouragement to team members, including communicating team goals and identifying areas for training or skill checks

Communicates deadlines and sales goals to team members

Develops strategies to promote team member adherence to company regulations and performance goals

Conducts team meetings to update members on best practices and continuing expectations

Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines

Responsible for other duties as assigned

QUALIFICATION REQUIREMENTS:

Experience:

Minimum of 3-5 years of related experience in the solar field

Minimum of 3 years in management

Knowledge, Skills & Abilities:

Excellent written and verbal communication skills and attention to detail;

High integrity, energy and enthusiasm.

Exercise resourcefulness when navigating and developing content

Presentation, graphic design and layout skills

Ability to multitask and work under tight deadlines with strong project management, organizational and coordination skills;

Ability to strategize, research, and compile necessary data;

Highly organized and strong desire to win as a team;

Experience in solar sales and process, construction, design, or an engineering-related industry is a plus

Expert-level abilities in Google Suite, Microsoft Office Professional, particularly MS Word and MS PowerPoint

Expert level abilities with Aurora, Sighten, Sunrun, AutoCAD and other platforms preferred.

Proven success record of problem solving and achieving customer satisfaction results

Ability to work well with staff and maintain cohesiveness

Ability to exceed initial response time

High level of attention to detail

Sense of urgency and reliability

Willingness to go the extra mile and get the job done in an occasionally high stress environment

Self-motivated and results driven in a dynamic and rapidly changing environment

Professional and adaptable to change in a growth-oriented company

Superior listening, verbal and written communication skills

Ability to interpret technical instructions in diagram form as well as basic operation/procedure manuals

Strong analytical, organizational, administrative, time management, problem solving and conflict resolution skills

Mature and motivated individual who can de-escalate difficult situations

Able to define problems, consider alternatives and evaluate their impact

Bilingual (Spanish or Mandarin) a plus

Available to work weekends and during busy seasons such as holidays and overtime

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.