Description
The Installation Team Manager oversees all members of the installation team of current and future satellite offices. The Installation Team Manager works closely with individuals on the installation team to provide professional growth and serves as the primary feedback loop between installers and other departments. The Installation Team Manager reports to the Branch Operations Manager.
Candidates will use their exceptional coaching, communication, and organizational skills to respond to field team needs and support the professional growth of the individual team members. The ideal candidate is one who is efficient, dedicated to serving their team, and committed to the company mission of helping people and businesses transition away from fossil fuels to sustainable solar energy.
Role and Responsibilities (include but are not limited to):
- In collaboration with the Operations Manager, develop and execute the hiring plan
- Manage the installation team which consists of apprentices, electricians, crew leads, thermal technicians, and plumbers
- Coordinate and lead regular reviews (30, 60, 90 days) for incoming team members and quarterly reviews for existing team members
- Facilitate individual training plans and/or disciplinary plans as needed
- Analyze field trends and recommend system improvements, following up to assure expectations are exceeded
- Act as the primary field contact for personnel issues (sick days, etc)
- Understand the installation process to effectively provide support and guidance for installation team
- Work collaboratively with ReVision Energy’s Operations teams
- Collaborate with the Operations Coordinator to assure installation teams are scheduled efficiently and effectively
- Oversee Project Close Out process to satisfy utility and town requirements
- Deliver legendary customer experience through completion of the project
- Act as a conduit of information for warehouse and other business units to their installation team
- Conducts warehouse tasks such as assisting the crews in preparing their truck each morning
- Work in tandem with other install managers to develop the best cultural, safety, and efficiency practices
- Will need to commute to Brentwood, NH to work out of the main office once a week for 4-5 hours
Requirements
Required Qualifications:
- Excellent teamwork skills – ability to foster a positive team environment
- Responsive to installer needs by creating a legendary co-owner experience
- Ability to have difficult/courageous conversations
- Strong time management skills
- Exceptional coaching skills, uplifting co-owners to a high level of excellence
- Experience leading a team
- Proven written and verbal skills
- Is flexible, adjusting quickly to changing priorities and conditions.
- Proactivity – acts without being told what to do. Brings innovative ideas to the process and procedures
- 1-2 years of solar or construction experience
Preferred Qualifications:
- 1-2 years of solar or construction experience
- Electrical license or experience
Working Conditions/ Physical Demands
- Works in the office at least 4 days a week
- Ability to withstand the harsh outdoor working conditions of Northern New England Solar; including wind, snow, sleet, rain, extreme cold, extreme heat, confined working conditions, not intimidated by heights
- Each day starts by 7:00am