Commercial O&M Technician Manager

SunSystem Technology • Bridgewater, NJ • 3w ago

About NovaSource

NovaSource Power Services is the service partner for renewables asset owners ready to fuel smart growth. As an O&M-focused company with 20 years of operating experience, NovaSource has the global reach and strategic capabilities to achieve our clients’ renewables goals around the world.

To serve our clients, we invest into our people. On hire, we assess each employee’s experience and expertise, then mentor them to grow engaging and satisfying careers.

Our turn-key services optimize each step of our clients’ project lifecycles — from commissioning to decommissioning and everything in between. Our approach delivers creates success for our clients, stability for our teams, and enables us to build a world-class culture of excellence. And that’s how we empower a renewable world.

Technician Manager - Job Description

POSITION DETAILS

Position Title
Job Classification	Field Operations Management
Hiring Range
FLSA Status	Exempt (some time in field)
Provisional Period	3 Months

Position Information
Department	DG - USCI
Working Title	Technician Manager [Region] USCI
Assignment Category	Regular, Full-Time, Salaried
Region	[Region]
Job Type	Manager
Percent of Effort	100%
Job Description Summary (Note: This summary is the language that will be used in the posting to advertise the position on Employment web site(s))	The Technician Manager USCI (TM) is responsible for supporting and managing technician’s training, evaluation and growth within the assigned region to bolster regional processes. The TM will support and assist the Regional Operations Manager (RM) to perpetuate the refinement of regional operations and technician performance. The role is to foster growth of Level 1 and Level 2 technicians in order to develop into Level 3 technicians by training and constructive feedback. Daily assessments of the technicians are accomplished by reviewing field reports and highlighting strengths and areas needing improvement. Facilitate the process of onboarding new technicians and providing technicians with proper resources to complete jobs assigned. Coordinate with Environment, Health & Safety (EHS) on any safety trainings, PPE Requirements and incident reporting with technicians. Support Technician Manager and administer technical support with technicians on site as needed. Other duties as assigned.
Comparable Positions	Technician Manager Residential

JOB DUTIES

Key Accountability	Provide Technical Support
Duty Statements	Maintain close communications with lower experienced technicians to provide guidance and mentorship on resolutions when advice and direction is needed in the field. Motivate learning lessons and lessen repetition of the provided guidance. Prepare technicians for success in order to lessen the needs for technical support.
Percentage of Time	50%
Key Accountability	Grading Field Reports
Duty Statements	Review that each field report is completed and submitted within 24hrs from scheduled end date/time of dispatch. Evaluate each field report for efficiencies in work performed, report details, technician pairings, technical aptitude, and scope of work completion.
Percentage of Time	20%
Key Accountability	Evaluate Technician Progress
Duty Statements	Strategize the progression of technicians to guarantee their growth in progression of technician level. Provide as needed daily/weekly/monthly/quarterly/annual feedback to the technician and Regional Manager. Generate constructive feedback to the technicians to facilitate the path of progression. Assess technicians properly to authorize timely promotions and solidify the technical expertise in the region.
Percentage of Time	15%
Key Accountability	Coordinate Training Requirements
Duty Statements	Coordinate technical course specific trainings for technicians through training services. Identify safety re-training needs and consult with EHS to see the training is completed.
Percentage of Time	10%
Key Accountability	Facilitate Onboarding
Duty Statements	Prepare new hires with their tools, PPE, trainings, and vehicle. All central services are to be coordinated for assistance in onboarding. Recruit new technicians with the guidance of the Regional Manager.
Percentage of Time	5%

PERFORMANCE STANDARDS

Key Accountability	Grading Field Reports
Duty Statements	Review each field report for completion Evaluate efficiencies in work performance Assess technician pairings Observe level of technical aptitude Validate scope of work completion
Performance Standards	Review of field reports require full understanding of the scope of work and the required deliverables Must be experienced to find inefficiencies in work performance and be able to relay improvement strategies Ability to have high level of technical aptitude to teach technicians’ when more skills are needed Knowledge of field reporting app(s) and work order management system is imperative
Key Accountability	Provide Technical Support
Duty Statements	Maintain close communications with all technicians Provide guidance and resolutions Provide technical advice and direction Motivate learning lessons Prepare technicians for success
Performance Standards	Must be available to answer phone calls/texts/emails from technicians as much as possible Ability to work well with technicians is essential Knowledge of company services offered is required to be at a high level of expertise
Key Accountability	Evaluate Technician Progress
Duty Statements	Strategize the progression of technicians Provide constant feedback to the technician Facilitate the path of progression Assess technicians
Performance Standards	Must understand how to track progression with HR Ability to speak well and improve the technician’s performance Must be proactive to provide timely feedback Be able to compose clear written messages to describe evaluations

Key Accountability	Coordinate Training Requirements
Duty Statements	Coordinate technical course specific trainings Identify safety re-training needs Consult with EHS to see the training is completed.
Performance Standards	Must have an advanced understandings of the training offerings It is imperative that safety trainings are completed by Technician Manager to understand the expectations Must be an advocate for EHS
Key Accountability	Facilitate Onboarding
Duty Statements	Prepare new hires with their tools, PPE, trainings, and vehicle Coordinate assistance in onboarding Recruit new technicians
Performance Standards	Strong understanding of what technicians require when hired Experience with reviewing resumes and evaluating experiences Knowledge of the interview and recruitment process

KEY PERFORMANCE INDICATORS

General Margin (GM) per Technician	20%	28%	35%
Time from Scheduled End Date to Technician Work Completed Date	3 Days	2 Days	1 Day
Average Time from Complete WO to Billing Review/RM Reviewed	5 Days	3 Days	2 Days
Percentage of number of WO' s Reschedule to Completed	70%	80%	90%
Revenue Amount per tech per week	$2K	$3K	$4K

JOB FACTORS

Minimum Education Level Required	High School Diploma
Minimum Experience Level Required	Seven Years of relevant field technical experience
Amount of Supervision Received	The incumbent reports to the Regional Operations Manager. After initial orientation, the incumbent will be given general direction from the Regional Operations Manager but is expected to perform duties and responsibilities independently.
Analytical Skill Required	This job requires great communication skills as being personable and providing constructive feedback are an essential element to this position. Must be organized with tracking technicians’ progress and needs.
Impact of Actions Carried by this Position	Poorly executed recommendations or favoritism results in an unbalanced work force and negatively effects the morale of the technicians.
BOTH the diversity and complexity of the supervision exercised	This position is responsible for supervising and training Level 1 and Level 2 technicians
The scope of the human resources impact of this position	Occasionally responsible for interviewing prospective candidates, providing input for promotions, and working with the Regional Operations Manager during the hiring process.
BOTH the level and nature of the INTERNAL contacts	The incumbent has regular contact with senior level operations staff and other colleagues such as supply chain, planning and scheduling, EHS, and administrators.
BOTH the level and nature of the EXTERNAL contacts	External contacts include vendors and customers.

By:	Date:
Full Name:
Technician Manager [Region] USCI

US: Diversity Statement – Equal Employment Opportunity

It is NovaSource’s policy to provide equal employment opportunity to all applicants and employees. NovaSource disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state or federal laws.