Job Details
Job Location: ABQ - Lomas - Albuquerque, NM
Position Type: Internship
Education Level: Other
Salary Range: $18.50 - $18.50 Hourly
Travel Percentage: None
Description
Company
Unirac is a national leader in the solar PV structural mounting industry. We enable our customers to power the world with clean, abundant energy by creating dependable, innovative mounting solutions. Unirac is a fast-paced work environment and is growing rapidly with many changes and new opportunities arising regularly.
Customer Experience Intern
This position will expose you to the exciting industry of solar product manufacturing and how we help empower Solar installers. You will collaborate with numerous departments within Unirac including Sales, Product Development, Product Management, Finance, Operations and Engineering. You will learn about the different market and customer segments and the many career paths where you could thrive. You will have the opportunity to learn about our products and services while getting introduced to channel partners and end users. Our people are our most prized proprietary technology so rest assured that coaching and development is our top priority!
You Can Expect
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Flexible hours: M-F / 20-hour work week
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Fast paced, ever evolving work environment
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Build & implement concepts for promotional events
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Gain experience presenting to executive leadership
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Exposure to B2B partnerships
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Create and distribute new marketing collateral
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Play a role in bringing new services to market
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Partner with sales team members to present solutions to customers
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Identify key opportunities for improvement
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Assist with gathering market intelligence
We Expect
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Fast learner, go-getter attitude and open to feedback
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Curious and energetic
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Ability to challenge the status quo and offer ideas
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Ability to manage tasks and deadlines
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Ability to follow direction, think critically and execute independently
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Thrives in a team working environment
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Strong written and verbal communication
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Competency with MS Office suite: proficient in Outlook, Word, Excel, Teams and PowerPoint
Responsibilities
General Focus
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Participate in daily, weekly meetings and/or training to ensure KPI’s met
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Help prepare recommendations / presentations based on company need
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Orchestrate data collection such as surveys, opinion polls or questionnaires
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Take lead with programs order fulfillment execution
Marketing
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Translate complex research into digestible content
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Create new Sales lead inputs in Salesforce (CRM)
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Analyze data to identify customer trends
Customer Experience
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Identify opportunities to increase customer satisfaction
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Work cross-functionally to identify improvement opportunities
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Track, pack and ship program collateral
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Manage Services mailbox to ensure SLA’s met
Job Type: Internship
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Qualifications
