About NovaSource
NovaSource Power Services is the service partner for renewables asset owners ready to fuel smart growth. As an O&M-focused company with 20 years of operating experience, NovaSource has the global reach and strategic capabilities to achieve our client’s renewables goals around the world.
Our turn-key services optimize each step of our client’s project lifecycles — from commissioning to decommissioning and everything in between. Our approach delivers creative success for our clients, stability for our teams, and enables us to build a world-class culture of excellence. And that’s how we empower a renewable world.
Job Description:
The Residential Service Technician is responsible for the management and completion of all service-related work with minimal guidance and must have the ability to work both independently and as a member of the service team. Responsibilities include electrical troubleshooting, module cleaning, adherence to safety procedures, process improvement and innovation, electronic monitoring set-up. A strong foundation in electrical installation, solar electrical systems, and customer service is required. This position will work primarily independently and at times with a Senior Residential Service Technician when needed.
This position requires travel and overnight stay, based on the location of projects within the region.
Emergencies- There will be occasions that demand very quick reactions such as 24-hour responses to system failures. It is expected that, on occasion, the O&M Technician will be called into work, on a weekend or previously scheduled time off, at night or on a holiday, to perform troubleshooting and repairs.
Responsibilities:
- Troubleshoot, maintain, service, and repair residential solar systems and associated equipment to ensure 100% customer satisfaction.
- Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.
- Perform remote on-site customer services, including installing, commissioning, troubleshooting, and repairing of residential solar systems and related equipment.
- Performs a full system commissioning with no guidance.
- Operate a multimeter and Sun Eye to diagnose solar issues.
- Perform Meters Swaps/Replacements.
- Perform a Suneye test on solar system and a full underperformance investigation.
- Perform system deactivations.
- Perform system reactivations.
- Able to complete standard reporting which includes uploading pictures and compiling a written report up to company standard.
- Keep warehouse/storage units clean and categorized.
- Gather needed material for scheduled work with little guidance.
- Check-in and return material – Can perform full RMA process.
- Identify parts needed to complete standard scopes of work.
- Organize inventory and material counts.
- Like for like inverter replacement without monitoring.
- Remove a solar system with limited guidance.
- Properly unloading/loading of the vehicle per equipment used.
- Properly install flashings/mounts on roof.
- Ability to review schedule and perform standard scopes of work as needed with little guidance.
- Completes ADP timecard daily and job expenses weekly.
- Ensure the company vehicle is stocked with the materials needed for service work.
- Transport materials to job site needed to complete scopes of service work.
Educational, professional and/or other requirements:
- Ability to drive a vehicle during the normal course of business. Must maintain a clean driving record with the ability to pass a driving background check. Must be 18 years of age and possess a valid driver’s license.
- Demonstrated expertise in Residential Solar Commissioning or Installation.
- Knowledge of the NEC and applicable codes and standards is required.
- 1 + years of Residential Solar O&M experience required.
- 3 + years of Residential Solar Installation experience required.
- 3+ years of previous field construction experience required.
- Previous experience in the solar industry is required.
- Must be a motivated team player, looking to succeed.
- PV design or PV Electrical experience is required.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Excellent organizational and time management skills.
- Professional appearance and interaction.
- Strong computer skills.
- Ability to drive to multiple sites throughout the day.
- Must maintain a clean driving record with ability to pass driving background check.
- Ability to work independently and make sound decisions regarding safety.
- Ability to work safely in a branch/warehouse environment.
- Ability to operate office equipment including computers and determine accuracy of work.
Physical Demands:
- Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
- Ability to work in confined spaces which require kneeling, crouching, and climbing ladders.
- Ability to work in outdoor weather conditions including but not limited to excessive noise, extreme heat, extreme cold, wet environment, and humidity.
- Ability to frequently utilize hand functions requiring fine motor skills including but not limited to fine manipulation, grasping, and pinching.
- Ability to frequently utilize gross motor skills including but not limited to pushing, pulling, and reaching.
- Ability to occasionally lift and/or carry objects weighing 80 pounds or less such as inverters or ladders.
Desired Qualifications:
- NABCEP Certification.
- Prior Residential Solar O&M (service) experience.
- Experience maintaining and servicing solar monitoring systems (i.e. SunPower Monitoring, Locus, Itron, Elster, Enphase, and other various remote monitoring solutions).
- Experience maintaining and servicing solar inverters/micro-inverters (i.e. SMA, PowerOne, Fronius, Aurora, LG, Enphase).
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Office Physical Requirements:
All positions in our office require interaction with people and technology while either standing or sitting. To best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. NovaSource is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it tries to accommodate applicants and employees in accordance with the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role.
US: Diversity Statement – Equal Employment Opportunity
It is NovaSource’s policy to provide equal employment opportunity to all applicants and employees. NovaSource disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
