Brief Description of Sunnova
Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.
At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.
If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!
THE DEALER SUPPORT SUPERVISOR POSITION
Sunnova Energy is currently searching for a Dealer Support Supervisor to be responsible for overseeing the daily support provided to Sunnova’s partners. The supervisor is responsible for managing, coordinating, and supervising the daily activities that occur within their operations area, provide leadership, motivation, and guidance on operational requirements. Manage the continuous improvement activities of the team and ensuring company policies are followed. It is critical that the Supervisor develops and maintains a positive work environment and culture.
DEALER SUPPORT SUPERVISOR RESPONSIBILITIES
•Manage, lead, and coach Dealer Support and Dealer Underwriting Specialists.
•Improve production levels of the Specialists through daily and weekly team meetings and coaching sessions.
•Work with Management and Training department to coordinate new hire and continuing education training.
•Review analysis of Specialist phone coverage and performance; help insure agent phone and email production on a daily basis in order to meet service level goals.
•Manage the maintenance of data integrity to ensure policies and procedures are properly followed.
•Maintain and make recommendations to improve departmental practices. Prepare and deliver Specialist performance reviews.
•Monitor reports to meet and exceed operational goals.
•Manage project guidelines.
•Uphold the highest level of customer service.
•Manage the dealer experience as it relates to contract implementation and processing for Sunnova products and services, as well as solar system installation.
•Manage a team of Specialists to track compliance with documentation requirements and project deadlines.
•Communicate with partners through the installation team throughout the process to correct and exceptions and/or process change orders.
•Participate in continuous process improvement activities as part of the Dealer Support team.
MINIMUM REQUIREMENTS
•Education required: HS Diploma or GED
•Legally authorized to work in the US for ANY employer
PREFERRED QUALIFICATIONS
•Bilingual – English/Spanish
•1-3 years of call center experience
•BS Degree
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WORKING CONDITIONS
•Open office environment
•May work weekends and evenings to be available to agents working shifts
•May be expected to travel to support off-shore teams
PHYSICAL REQUIREMENTS
•Extended period of time working at a computer workstation
BENEFITS
Sunnova offers a generous employee reward package that includes:
•Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
•Competitive compensation & annual bonus
•Paid time off, including 11 holidays and Paid Parental Leave
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
