Description
Position Responsibilities:
- Provide world-class customer service for a large, multistate solar company.
- Ability to analyze projects and processes.
- Talking with customers using a variety of contact avenues after systems have been installed.
- Strong communication skills verbal & written.
- Work to resolve any customer issues as an agent of the company, track solution commitments, and include possible payments to customers.
- Represent the company in solutions found to resolve escalated customer issues.
- Represent the company, along with the management team, in the initial stages of legal proceedings, such as with the attorney general, Better Business Bureau, and legal demand letters.
- Manage Facebook and other social media platforms by responding to customer comments/concerns.
What You Provide:
- An appeasing attitude to resolve issues
- Professional and pleasant personality
- Good time management skills
- Great Organization Skills
- Eye for details & a passion to help customers
What We Require:
- Willingness to grow and learn
- Able to work on-site 40 hours per week
- Solutions-oriented people, we aren't perfect but don't need critics, but rather people to help us improve
Job Type: Full-time
Non-Exempt
Schedule:
- Monday - Friday
- 8:00 am - 4:00 pm
Requirements
Job Requirements:
- Excellent Written Communication Skills: Demonstrated ability to write clearly, concisely, and empathetically, with attention to grammar, spelling, and tone.
- Strong Interpersonal Skills: Ability to remain calm and positive under pressure, and to communicate effectively with customers to de-escalate tense situations.
- Exceptional Organizational Skills: Ability to manage and prioritize multiple customer interactions simultaneously while maintaining accurate records.
- Experience with Social Media Platforms: Proficiency in using major social media platforms (e.g., Facebook, Twitter, Instagram) and familiarity with social media management tools.
- Problem-Solving Abilities: Strong analytical skills to identify and address customer issues efficiently and propose effective solutions.
- Customer-Centric Attitude: A genuine commitment to providing outstanding customer service and improving the customer experience.
- Previous Experience: Proven experience in a customer service role, preferably with a focus on social media or online support, is highly desirable.
Benefits:
We offer a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include:
-Medical Insurance: We provide competitive medical insurance options, including various plans to meet your specific needs. Coverage includes preventive care, doctor visits, prescription medications, and more.
-Dental Insurance: Our dental options cover routine check-ups, cleanings, orthodontics, and procedures, helping you maintain your oral health.
-Vision Insurance: Our vision plan provides coverage for routine eye exams, lenses, frames, and contact lenses to keep your eyesight in top condition.
Additional benefits may include:
- Life Insurance, Voluntary STD/LTD, FSA/HSA, and other voluntary plans
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
We are committed to providing a benefits package that supports the health, financial stability, and work-life balance of our employees. Join our team and be part of a dynamic company committed to excellence in insulation installation and customer satisfaction!
