Description
We are seeking a highly organized and proactive Branch Support Specialist to provide comprehensive training, oversight, and operational support to all branch personnel, including Branch Managers, Schedulers, Permitters, and Post Install Coordinators. This role requires someone with previous management experience, excellent communication skills, and the ability to adapt in a fast-paced, evolving environment. You will collaborate closely with leadership to ensure operational consistency, efficiency, and alignment with company standards across all branches.
Key Responsibilities:
- Train, monitor, and support all branch personnel across the organization, including Branch Managers, Schedulers, Permitters, and Post Install Coordinators.
- Delegate tasks, provide guidance, and relay updated information clearly and promptly.
- Facilitate training and support via Google Meet, chat, email, and phone calls.
- Remain accessible for impromptu support needs and inquiries from branch staff.
- Develop and regularly update Standard Operating Procedures (SOPs) to reflect evolving processes and best practices.
- Serve as a temporary substitute for key branch roles in the event of staff absence.
- Monitor credit expirations as they relate to the funding process.
- Track and manage New & Scheduled PIE (Post-Install Evaluation) appointments.
- Conduct weekly meetings with PIE Managers, Branch Managers, Schedulers, Permitters, Post Install Coordinators, and the Support Team.
- Provide performance and progress reports to Branch Managers, addressing workplace challenges, personnel concerns, and workflow improvement opportunities.
Requirements
Skills & Qualifications:
- Management experience is required, with a demonstrated ability to lead and support cross-functional teams.
- Outstanding listening and interpersonal communication skills.
- Strong relationship-building abilities to promote a positive and collaborative branch culture.
- Creative and collaborative approach to problem-solving and continuous improvement.
- Capable of adapting procedures and resolving issues in dynamic environments.
- Confident in proposing and communicating improvements to leadership.
- Dedicated to personal development and continuous learning.
- Comfortable engaging with Regional Branch Managers and other leadership directly.
Auditing & Quality Control:
- Conduct routine audits in the following areas to ensure accuracy, efficiency, and exceptional customer service:
- Post Install buckets
- Funding, inspections, meters, and PIE scheduling
- Failed inspections and tracking spreadsheets
- PIE-related issues and complaints, including complaint documentation
- Use audit findings to recommend improvements that streamline operations and enhance branch effectiveness.
Benefits:
We offer a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include:
-Medical Insurance: We provide competitive medical insurance options, including various plans to meet your specific needs. Coverage includes preventive care, doctor visits, prescription medications, and more.
-Dental Insurance: Our dental options cover routine check-ups, cleanings, orthodontics, and procedures, helping you maintain your oral health.
-Vision Insurance: Our vision plan provides coverage for routine eye exams, lenses, frames, and contact lenses to keep your eyesight in top condition.
Additional benefits may include:
- Life Insurance, Voluntary STD/LTD, FSA/HSA, and other voluntary plans
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
We are committed to providing a benefits package that supports the health, financial stability, and work-life balance of our employees. Join our team and be part of a dynamic company committed to excellence in insulation installation and customer satisfaction!
