Job Details
Job Location: Wall NJ Corporate Office - Wall, NJ
Salary Range: $20.00 - $22.00 Hourly
Description
We’re looking for a detail-oriented and customer-focused Project Coordinator to join our team. In this pivotal role, you’ll act as the central point of communication for customers throughout their solar journey — ensuring a smooth, positive, and transparent experience from project start to completion. You’ll collaborate with multiple departments, manage timelines, and proactively address any issues that arise to ensure every customer feels supported and informed every step of the way.
Key Responsibilities
- Serve as the primary point of contact for customers, providing regular updates, timely responses, and professional communication via phone, email, and text.
- Build strong, positive relationships with customers, sales representatives, and internal departments to ensure project success.
- Monitor active projects for accuracy, progress, and compliance with deadlines; identify and resolve issues before they impact timelines.
- Coordinate documentation and information between customers, sales teams, and internal departments to keep projects moving efficiently.
- Utilize strong organizational and time management skills to balance multiple projects, tasks, and priorities in a fast-paced environment.
- Collaborate cross-functionally to ensure customers receive accurate information and high-quality service throughout the installation process.
- Handle customer concerns with empathy and professionalism, ensuring a positive outcome and long-term satisfaction.
- Maintain accurate records and data within CRM systems, ensuring that all customer and project details are updated in real time.
Qualifications & Experience
- 2+ years of experience in customer service, project coordination, or administrative support, preferably in construction, solar, or home improvement industries.
- Exceptional written and verbal communication skills, including phone, email, and text.
- Proven ability to mitigate customer concerns and find creative solutions that maintain satisfaction and trust.
- Proficiency with Microsoft Office Suite, Adobe PDF, and document management tools.
- Experience with Salesforce.com or similar CRM systems is strongly preferred.
- Outstanding organizational and time management skills, with the ability to adapt to changing priorities.
- Team-oriented mindset and willingness to collaborate across departments.
- Experience working in a fast-paced, deadline-driven environment is a plus.
What We Offer
Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...
- Competitive compensation
- Comprehensive benefits which include:
- Medical, Dental, and Vision
- Life insurance
- Employee assistance program
- Paid training
- A generous PTO program
- A 401k plan supported by a company match
- Work-life balance
- Long term stability in a fast-growing industry
- The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives
- And much MORE!
About Trinity Solar
For 30 years, Trinity Solar and its Roofing Division has been a trusted name in renewable energy and roofing solutions. Established in 1994, we are committed to making quality, affordable roofing and solar installation accessible and seamless. As the largest privately held residential solar and roofing installer in the United States, we are proud of our 3,600+ team members and over 100,000 installations.
We are stronger together.
Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.
"Veteran Friendly"
Qualifications
