Job Details
Job Location: Maryland Office - Hanover, MD
Salary Range: $17.00 - $20.00 Hourly
Description
The Project Concierge / Project Coordinator is responsible for delivering a superior customer experience throughout the solar project lifecycle—from project initiation to completion. This role ensures timely, professional, and courteous communication with both customers and internal departments, while managing project milestones and documentation with precision.
Key Responsibilities:
- Build and maintain strong, positive relationships with customers, sales representatives, and internal teams.
- Monitor active solar projects to ensure accuracy of information, adherence to timelines, and seamless progression through each stage.
- Communicate proactively with customers, keeping them informed of project status and addressing any questions or concerns.
- Coordinate and collect necessary documentation from customers and sales teams to support project requirements and permitting.
- Prioritize and manage daily tasks effectively using strong organizational and time-management skills.
- Collaborate cross-functionally to troubleshoot delays or issues that arise during the project lifecycle.
Qualifications & Experience:
- Excellent verbal and written communication skills; comfortable using multiple channels including phone, email, and text messaging.
- Strong problem-solving skills with the ability to resolve customer concerns while achieving positive outcomes.
- Proficiency in Microsoft Office Suite, Adobe PDF tools, and document management platforms.
- Experience with CRM systems such as Salesforce.com is highly preferred.
- Detail-oriented with strong organizational and time-management abilities.
- Ability to thrive in a fast-paced, team-oriented office environment.
- Prior experience in customer service, project coordination, or the solar industry is a plus.
What We Offer
Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...
- Competitive compensation
- Comprehensive benefits which include:
- Medical, Dental, and Vision
- Life insurance
- Employee assistance program
- Paid training
- A generous PTO program
- A 401k plan supported by a company match
- Work-life balance
- Long term stability in a fast-growing industry
- The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives
- And much MORE!
About Trinity Solar
For 30 years, Trinity Solar and its Roofing Division has been a trusted name in renewable energy and roofing solutions. Established in 1994, we are committed to making quality, affordable roofing and solar installation accessible and seamless. As the largest privately held residential solar and roofing installer in the United States, we are proud of our 3,300+ team members and over 100,000 installations.
We are stronger together.
Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.
"Veteran Friendly"
Qualifications
