Job Details
Job Location: Maryland Office - Hanover, MD
Position Type: Full Time
Salary Range: $20.00 - $24.00 Hourly
Job Shift: Day
Job Category: Operations
Description
The Solar Install Retention Specialist is responsible for improving customer retention throughout the solar installation process by delivering proactive communication, resolving concerns, and ensuring a seamless customer experience from contract signing to system activation. This role plays a critical part in maintaining customer satisfaction, reducing cancellations, and supporting operational efficiency in the solar project pipeline.
Key Responsibilities:
- Serve as the primary point of contact for customers during the solar installation process, ensuring consistent communication and updates.
- Monitor customer accounts for potential risks of cancellation or dissatisfaction, and take proactive measures to address concerns.
- Collaborate with sales, project management, and installation teams to resolve scheduling, permitting, and technical issues that could impact customer retention.
- Develop and implement customer engagement strategies to reinforce the value of their solar investment.
- Track and report on retention metrics, customer feedback, and resolution timelines to identify trends and improve processes.
- Escalate critical customer issues to appropriate departments and follow through to resolution.
- Educate customers about installation timelines, product features, warranties, and post-installation services.
- Contribute to process improvements that enhance the overall customer experience and increase retention rates.
- Maintain accurate records in CRM and other tracking systems.
Qualifications:
- High school diploma or equivalent required; Bachelor’s degree in Business, Communications, or a related field preferred.
- 2+ years of customer service, account management, or retention experience; solar or renewable energy industry experience a plus.
- Strong interpersonal and communication skills, both written and verbal.
- Proven ability to de-escalate issues and maintain positive customer relationships.
- Detail-oriented with strong organizational and problem-solving skills.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Bilingual in English and Spanish preferred but not required.
What We Offer
Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...
- Competitive compensation
- Comprehensive healthcare benefits which include:
- Medical, Dental and Vision
- Life insurance
- Employee assistance program
- Paid training
- A generous PTO program
- 401k plan supported by a company match
- Work-life balance
- Long term stability in a fast-growing industry
- The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives
- And Much MORE!
About Trinity Solar
For 30 years, Trinity Solar and its Roofing Division has been a trusted name in renewable energy and roofing solutions. Established in 1994, we are committed to making quality, affordable roofing and solar installation accessible and seamless. As the largest privately held residential solar and roofing installer in the United States, we are proud of our 3,300+ team members and over 100,000 installations.
We are stronger together.
Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.
"Veteran Friendly"
Qualifications
